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Authenticity & Certification

Are your jewelry products authentic?

Yes. All our jewelry is crafted with BIS hallmarked gold and certified diamonds/gemstones. We provide a certificate of authenticity with every purchase.

What types of gold do you offer?

We offer jewelry in Yellow Gold, White Gold, and Rose Gold, each designed to match modern and traditional preferences.

Do you provide certificates with your jewelry?

Yes. Every piece comes with a hallmark certificate for gold and a gemstone/diamond certification from trusted labs like IGI, GIA, or SGL.

Ordering & Payments

What payment methods are accepted?

We accept Credit/Debit Cards, UPI, Net Banking, and Wallets, all secured by SSL encryption.

Do you offer Cash on Delivery (COD)?

Currently, COD is not available due to security reasons. We ensure safe and insured online payments for all orders

Can I customize my jewelry order?

Yes. We provide custom jewelry design services, allowing you to create bespoke pieces tailored to your style.

Shipping & Delivery

How is my order shipped?

Orders are shipped via trusted courier partners like Blue Dart, FedEx, and Delhivery. Every shipment is insured for safety.

Do you ship internationally?

We currently deliver across India. For international shipping, please contact our support team for assistance.

Returns & Buyback

What is your return or exchange policy?

We offer a hassle-free return and exchange within the specified period, provided the jewelry is unused and in original packaging.

Do you offer a lifetime buyback policy?

Yes. Ore Jewels provides a lifetime buyback guarantee, ensuring your jewelry always retains its value.