15-day returns: You can return your item for up to 15 days from the date of delivery in case of pre-existing defect, on successful inspection of the items we will offer you “ore credits” which can be claimed as a discount against your future orders or you can also opt for replacement of the defective item. Inspection may take up to 7-10 days from the date of receipt at the Company’s warehouse/store and you’re required to return packaging with the original product, invoice and authenticity certificate. However, Personalised and Made-To-Order products are not eligible for 15-day returns, only defects in such products will be corrected. By accessing the services provided by the Platform, you agree to the collection, use, sharing and storage of your information by Ore Jewels in the manner provided in this Privacy Policy.
Please note that any claim for non-receipt of a product or empty box will be entertained only if submitted within 24 hours of receipt along with an unboxing video which includes the original outer seal.
Exchange & Buyback – You can opt for an exchange or buyback on your jewellery purchased from Ore Jewels website in India for up to 5 years from the date of purchase. Gold coins will not be exchanged or brought back.
– Exchange: We will offer you “ore credits” for (a) gold (adjusted as per the product) at its prevailing market value and (b) Natural diamonds/solitaires/pearls at 100% of the value you paid for them. No making charges and GST will be deducted in case of exchange within 15 days. These credits can be claimed as a discount against your future orders. Adjustments may be made subject to product inspection.
– Buyback: We will value (a) gold (adjusted as per the product) at its prevailing market value and (b) diamonds/solitaires at 92% of the value you paid for them or prevailing selling price of the LLP whichever is higher as a refund. (c) gemstones at 80% of the value you paid for them. No making charges and GST will be deducted in case of buyback within 15 days. Further, an additional 3% of the buyback value will be deducted as processing charges. The refund will be in form of “ore credits”, which you can choose to use as a discount against your future orders or can be redeemed for cash after the expiry of 3 months from the date of credit (processing may take 7-10 working days). Further adjustments may be made subject to product inspection.
For both exchange and buyback, should we find any deficiencies/defects in the product returned to us (including but not limited to missing stones/packaging, damages, etc.), the buyback or exchange amount shall be adjusted depending on the extent of the deficiency or defect. In case of significant damage, the LLP may, at its sole discretion, refuse to accept the product. In all such matters, the decision of the LLP shall be final and binding.
The price on the website is based on average product weight. Your actual product weight may wary. A deviation in weight of the actual product may result in a minor excess charge/refund, both of which shall be communicated within 48 hours of placing your order. You shall have the option to cancel your order within 24 hours of this communication. In case of COD, we request you to pay the full amount upfront. Excess amount collected, if any, shall be refunded and short collection shall be requested, within a maximum of 48 hours after delivery. The weight communicated in the invoice shall be the final weight
Please note that refunds take a minimum of 7-10 working days from the date of receipt of the jewellery at our store/central warehouse.
Please note that to avail of any of the features offered in the authenticity certificate (return, exchange, buyback or warranty), you must produce the original invoice (hard/soft copy), and all certificates including IGI/SGL certificates (strictly original and hard copy). The absence of any of the documents will make the product ineligible for return/exchange/warranty.
Please note exchange and buyback are only valid on Ore Jewels Jewellery – any other jewellery will not be accepted, regardless of brand/purity, etc.
3-month Warranty: We offer a limited three-month warranty on our range of gold and diamond jewellery valid from the date of delivery. This warranty covers only manufacturing defects which are required to be justified in case to case and are not covered under 15 days return policy and does not cover wear and tear in due course. In case we cannot repair the item, we will, at our discretion, replace the item with another item of equal value. However, please do note that the warranty does not apply to the following:
Damages due to mishandling, negligence, impact damage, accidents, tampering, etc.
Surface finish/colour of the product and loss of stones from the product.
Please note there might be up to 2% variation in the weight/dimensions/colour of the product against mentioned specifications.
All offers on gold jewellery are only applicable on studded gold jewellery.
Lifetime maintenance service – The Lifetime maintenance service on your jewellery purchased from Ore Jewels website in India is valid for 5 years from the date of purchase.
We specialize in sourcing and providing a diverse range of diamonds, including natural diamonds, lab-grown diamonds, and customized designs tailored to your specifications. To ensure transparency and quality, all diamonds sold by Ore Jewels LLP are accompanied by a certification from internationally recognized gemological laboratories, such as International Gemological Laboratory (IGL) or Solitaire Gemmological Laboratories (SGL).
Please note that 15-day returns, warranty, buybacks and exchanges are not applicable on gold coins, personalised and made-to-order products and lab-grown diamonds.
. In case of any conflict, the terms and conditions specified on your invoice shall prevail.
